Terms & Conditions

Welcome to RawtMart Bangladesh. By accessing our website or purchasing any product from us, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or placing an order.

1. About RawtMart Bangladesh

RawtMart Bangladesh is an online shopping platform offering a variety of products to customers across Bangladesh. We aim to provide quality products, competitive prices, convenient ordering, and reliable delivery services.

2. Acceptance of Terms

By using our website, browsing our products, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

3. Product Information

We make every effort to ensure that product descriptions, images, specifications, colors, sizes, and prices displayed on our website are accurate.

However:

  • Actual product colors may vary slightly due to screen settings.
  • Product images may sometimes be for illustrative purposes.
  • Minor differences in packaging or appearance may occur.
  • Product availability may change without prior notice.

We reserve the right to correct any errors or update product information when necessary.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

RawtMart Bangladesh reserves the right to:

  • Change product prices at any time.
  • Modify discounts or promotional offers.
  • Correct pricing errors.
  • Cancel an order if a product has been listed at an incorrect price.

If an order is affected by a significant pricing error, we may contact the customer before processing the order.

5. Order Placement

When you place an order through our website, you agree to provide accurate and complete information, including:

  • Full name
  • Delivery address
  • Mobile number
  • Product and quantity details
  • Any other information required for delivery

After receiving an order, we may contact you to confirm the order details.

An order is considered confirmed only after successful verification by our team.

6. Order Cancellation

RawtMart Bangladesh reserves the right to cancel or decline an order in certain circumstances, including:

  • Product unavailability
  • Incorrect or incomplete customer information
  • Invalid contact information
  • Suspected fraudulent activity
  • Pricing or technical errors
  • Delivery-related limitations

Customers may request cancellation before the order is dispatched. Cancellation requests after dispatch may not always be accepted.

7. Delivery Policy

We aim to deliver orders within the estimated delivery time provided at the time of purchase.

Delivery times may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Unexpected circumstances
  • Customer availability

RawtMart Bangladesh is not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and an active contact number.

8. Delivery Charges

Delivery charges may vary depending on the customer’s location, order size, product type, and applicable delivery service.

Any applicable delivery charge will be communicated during the ordering process.

9. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount upon receiving the package.

Customers are requested to remain available at the provided delivery address and receive the order within the agreed delivery period.

10. Returns and Exchanges

Returns or exchanges are subject to our Refund & Return Policy.

Customers should inspect their products upon receiving the order and contact our customer support team as soon as possible if they receive:

  • A damaged product
  • An incorrect product
  • A defective product
  • A product significantly different from the ordered item

Certain products may not be eligible for return or exchange due to their nature.

11. Customer Responsibilities

Customers agree to:

  • Provide accurate information during checkout.
  • Provide a valid mobile number.
  • Provide a correct delivery address.
  • Receive the order when delivered.
  • Check the product after receiving it.
  • Follow applicable product usage instructions.

Providing false information or repeatedly placing fake or fraudulent orders may result in restrictions on future purchases.

12. Website Usage

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

  • Attempt to gain unauthorized access to our website.
  • Interfere with website security.
  • Copy or reproduce website content without permission.
  • Use automated systems to collect information without authorization.
  • Upload malicious software or harmful content.
  • Engage in fraudulent activities.

We reserve the right to restrict or terminate access to users who violate these terms.

13. Intellectual Property

All content available on the RawtMart Bangladesh website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Text
  • Graphics
  • Website design
  • Product descriptions

may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services, or other external platforms.

We are not responsible for the independent policies, terms, or practices of third-party service providers.

15. Limitation of Liability

RawtMart Bangladesh makes reasonable efforts to provide accurate information and reliable services. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.

To the extent permitted by applicable law, RawtMart Bangladesh will not be liable for losses arising from circumstances beyond our reasonable control.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

By using our website, you agree to the practices described in our Privacy Policy.

17. Changes to These Terms

RawtMart Bangladesh reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective when posted on this page. Customers are encouraged to review this page periodically to stay informed about our current terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any dispute arising from the use of our website or services shall be handled in accordance with the applicable laws and legal procedures of Bangladesh.