Privacy Policy

At RawtMart Bangladesh, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Full name
  • Mobile phone number
  • Email address
  • Delivery address
  • Billing information
  • Order details
  • Payment-related information
  • Communication or customer support information

We only collect information that is reasonably necessary to provide and improve our services.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Referral source
  • General website usage information

This information helps us understand how visitors use our website and improve the overall shopping experience.

3. How We Use Your Information

We may use your information to:

  • Process and confirm your orders
  • Deliver products to your address
  • Contact you regarding your order
  • Provide customer support
  • Process payments
  • Improve our products and services
  • Improve website functionality
  • Prevent fraudulent or unauthorized activities
  • Send important service-related notifications
  • Provide promotional information where permitted

We will not use your personal information for purposes unrelated to our services without an appropriate legal basis or your consent where required.

4. Payment Information

When you make a payment through our website, payment information may be processed by third-party payment service providers.

RawtMart Bangladesh does not intentionally store sensitive payment credentials such as complete card numbers or PINs on our own servers unless specifically required and lawfully permitted.

Payment providers may have their own privacy policies and terms, which apply to information processed through their services.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand website traffic
  • Improve website performance
  • Provide a better shopping experience

You may disable cookies through your browser settings, although some website features may not work properly as a result.

6. Sharing of Information

We may share necessary information with trusted third parties when required to provide our services, including:

  • Delivery and courier companies
  • Payment service providers
  • Website hosting and technical service providers
  • Customer support service providers
  • Analytics and marketing service providers, where applicable

We only share information that is reasonably necessary for the relevant service.

We do not sell or rent your personal information to third parties for their own unrelated marketing purposes.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business records
  • Resolve disputes
  • Prevent fraud
  • Comply with applicable legal requirements

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Ask about how your information is being used
  • Withdraw consent where applicable

To make a privacy-related request, please contact us using the details provided below.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

RawtMart Bangladesh is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

12. Marketing Communications

Where permitted by applicable law, we may use your contact information to provide information about products, offers, promotions, or services that may be relevant to you.

You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last Updated date.

We encourage you to review this page periodically.