Frequently Asked Questions (FAQ)
Welcome to the RawtMart Bangladesh FAQ section. Here you’ll find answers to some of the most common questions about ordering, payment, delivery, returns, and customer support.
1. How can I place an order?
You can place an order directly through our website.
Simply:
- Select your desired product.
- Choose the required quantity or available options.
- Add the product to your cart or click the order button.
- Enter your name, phone number, and delivery address.
- Confirm your order.
Our team may contact you to verify your order before dispatch.
2. Do I need an account to place an order?
No. You may be able to place an order without creating an account, depending on the available checkout options.
Simply provide the required delivery information during checkout.
3. What payment methods are available?
Depending on the product and location, available payment options may include:
- Cash on Delivery (COD)
- Mobile payment
- Online payment
- Other payment methods displayed during checkout
Available payment options may vary.
4. Is Cash on Delivery available?
Yes, Cash on Delivery may be available for eligible orders and locations in Bangladesh.
You can confirm the available payment method during the ordering process.
5. How long does delivery take?
Delivery time depends on your location, product availability, courier service, weather, holidays, and other circumstances.
The estimated delivery time will generally be communicated during or after order confirmation.
6. Do you deliver all over Bangladesh?
We aim to provide delivery services across Bangladesh. However, delivery availability may vary depending on the product and destination.
Please provide a complete and accurate delivery address when placing your order.
7. How much is the delivery charge?
Delivery charges may vary depending on your location, product type, order size, and applicable courier service.
The applicable delivery charge will be communicated during the ordering process.
8. Can I cancel my order?
Yes, you may request cancellation before your order is dispatched.
Once the order has been shipped, cancellation may not be possible. In that case, our return policy may apply.
9. Can I change my delivery address?
If your order has not yet been dispatched, you may contact our customer support team to request an address change.
We cannot guarantee that the address can be changed after the order has been shipped.
10. What should I do if I receive the wrong product?
Please contact us as soon as possible after receiving the order.
Provide your order number and clear photos or videos of the received product. Our team will review the issue and provide an appropriate solution.
11. What if my product arrives damaged?
If you receive a damaged product, please contact us within the applicable return period.
Photos or videos of the package and damaged product may be required for verification.
12. Can I return a product?
Eligible products may be returned according to our Refund & Return Policy.
Generally, products must be unused, unworn, unwashed, and in their original condition and packaging.
13. How long do I have to request a return?
For damaged, defective, incorrect, or significantly different products, customers should contact us within 48 hours of receiving the order.
Requests submitted after this period may not be accepted unless exceptional circumstances apply.
14. When will I receive my refund?
Once your return has been received and approved, the applicable refund will be processed as soon as reasonably possible.
The time required for the money to reach you may depend on the payment method or financial service provider.
15. Can I exchange a product?
Eligible products may be exchanged depending on the reason for the request and product availability.
Please contact our customer support team for assistance.
16. What happens if I provide the wrong address or phone number?
Customers are responsible for providing accurate contact and delivery information.
If delivery fails because of incorrect information or customer unavailability, additional delivery charges or re-delivery conditions may apply.
17. How can I contact customer support?
You can contact our customer support team using the contact information provided on our website.
Email: [Your Email Address]
Phone: [Your Phone Number]
Our support team will assist you with orders, delivery, returns, and other questions.
18. Are all products eligible for return?
No. Certain products may be non-returnable due to their nature, hygiene requirements, promotional conditions, or other applicable restrictions.
Please check our Refund & Return Policy before requesting a return.
19. Are product images exactly the same as the actual product?
We try to display accurate product images. However, slight differences in color, texture, size, or appearance may occur due to lighting, photography, screen settings, or manufacturing variations.
20. What if I receive a product with a missing part or accessory?
Please contact us as soon as possible and provide your order details along with photos or videos of the received package and product.
Our team will investigate and provide an appropriate solution.
21. Can I order multiple products together?
Yes, you can generally add multiple eligible products to your cart and place them in a single order.
Availability may vary depending on the products selected.
22. Is my personal information safe?
We take reasonable measures to protect your personal information and use it only for legitimate business and service purposes.
For more information, please review our Privacy Policy.
23. Why haven’t I received my order yet?
Delivery may sometimes be delayed due to courier issues, weather, holidays, incorrect address information, high order volumes, or other unforeseen circumstances.
If your order is taking longer than expected, please contact our customer support team with your order details.
24. Can I modify my order after placing it?
If your order has not yet been processed or dispatched, you may contact us to request a modification.
We cannot guarantee changes after the order has entered the shipping process.
25. How can I stay updated about offers and new products?
You can follow RawtMart Bangladesh through our official communication channels and check our website regularly for new products, special offers, and promotions.