Refund & Return Policy
At RawtMart Bangladesh, customer satisfaction is one of our top priorities. We carefully inspect and package our products before delivery. However, if you receive a damaged, defective, incorrect, or significantly different product, you may be eligible for a return, replacement, or refund according to the conditions below.
1. Return Eligibility
A product may be eligible for return or replacement if:
- You received the wrong product.
- The product arrived damaged.
- The product has a manufacturing defect.
- The product is significantly different from the product description.
- The product is missing an essential part or accessory that was included in the order.
The product must generally be unused, unworn, unwashed, and in its original condition and packaging.
2. Return Request Period
Customers should contact RawtMart Bangladesh within 48 hours of receiving the order if they wish to report a damaged, defective, incorrect, or missing item.
Return requests submitted after this period may not be accepted unless there are exceptional circumstances.
3. Products That Cannot Be Returned
For hygiene, safety, or product-specific reasons, certain products may not be eligible for return or exchange.
Non-returnable items may include:
- Used or worn products
- Washed or altered products
- Products damaged due to customer misuse
- Products without original packaging where packaging is required
- Products damaged after delivery due to improper handling
- Products specifically marked as non-returnable
- Clearance or promotional products where the offer states that returns are not applicable
4. How to Request a Return
To request a return, please contact our customer support team and provide:
- Your name
- Order number
- Mobile number
- Product name
- Reason for the return
- Clear photos or videos showing the issue, if applicable
Our team may review the submitted information before approving the return.
5. Product Inspection
Once a return request is approved, the returned product may be inspected by our team.
The product must meet the applicable return conditions before a replacement or refund is processed.
If the returned product does not meet our return requirements, the return request may be rejected.
6. Replacement
If the received product is incorrect, damaged, or defective, we may offer a replacement depending on product availability.
If the same product is unavailable, we may offer an alternative solution, refund, or other appropriate resolution.
7. Refund Policy
If a refund is approved, the refund amount will depend on the circumstances of the return.
Refunds may be issued through the original payment method or another available method agreed upon with the customer.
The processing time may vary depending on the payment method or financial service provider.
8. Delivery Charges
Delivery charges are generally non-refundable unless the return is caused by an error on our part, such as:
- Sending the wrong product
- Sending a damaged product
- Sending a defective product
Return delivery charges may also apply depending on the reason for the return and the specific circumstances of the order.
9. Change of Mind
If you simply change your mind after receiving the product, a return or refund may not be available unless RawtMart Bangladesh has specifically stated that the product is eligible for change-of-mind returns.
Products that have been used, worn, washed, modified, or damaged by the customer will generally not qualify for return.
10. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because of:
- Incorrect address
- Incorrect phone number
- Customer unavailability
- Failure to receive the package
- Repeated delivery attempts being unsuccessful
additional delivery charges or other conditions may apply for re-delivery.
11. Damaged Product at Delivery
Customers are encouraged to check the package and product upon delivery whenever possible.
If the package appears visibly damaged, please inform the delivery person and contact RawtMart Bangladesh as soon as possible.
Photos or videos of the package and product may be requested to help us investigate the issue.
12. Refund Processing Time
Once a return is received and approved, we will initiate the applicable refund as soon as reasonably possible.
The time required for the refund to appear in your account may depend on the payment method or financial institution.
13. Order Cancellation
Customers may request order cancellation before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
14. Fraudulent or Abusive Returns
RawtMart Bangladesh reserves the right to refuse returns, refunds, or replacements if we reasonably believe that the return policy is being misused, including repeated fraudulent claims, intentional product damage, or false information.
15. Policy Changes
RawtMart Bangladesh reserves the right to update or modify this Refund & Return Policy at any time.
Any changes will be posted on this page with an updated Last Updated date.